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Inclusive client responsiveness: Focus on people with disabilities and older people

INTERNATIONAL RESCUE COMMITTEE (IRC)
July 2021

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Humanitarian actors recognize the lack of standard practice on the inclusion of older people and people with disabilities in humanitarian response as a current and critical gap in the sector. In recent years, the humanitarian sector has begun to more intentionally address these challenges. In response, the IRC has developed this Inclusive Client Responsiveness Guidance, which aims to address gaps in the IRC’s Client Responsive Programming specifically to strengthen inclusion of people with disabilities and older people. The Guidance consists of three sections to support staff in strengthening inclusion of people with disabilities and older people using the IRC’s Client Responsiveness approach:

Key concepts for designing inclusive feedback mechanisms such as accessibility and reasonable accommodation, to ensure that barriers are addressed, and feedback mechanisms are designed to be accessible to all.

Selection and design of inclusive feedback mechanisms that foster diversity and inclusion.

Monitoring access to feedback mechanisms of people with disabilities and older people through appropriate data collection and analysis.

The guidance also includes a set of resources for practical implementation, which are referenced throughout the document

The disability data portal

July 2018

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The Disability Data Portal provides a snapshot of the data globally available on people with disabilities in 40 countries. The portal also identifies where there are gaps in the current body of data. 

The portal was designed for the Global Disability Summit, held on 24 July 2018, and focusses on data relating to four thematic areas: inclusive education, stigma and discrimination, technology and innovation, and economic empowerment. 

The portal presents key development indicators relevant to the Summit themes, mostly drawn from the Sustainable Development Goals (SDGs), along with others relevant to the UN Convention on the Rights of Persons with Disabilities (CRPD)

A new way to measure child functioning

UNICEF
WASHINGTON GROUP
May 2017

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"In recognizing the need for a set of questions that would produce internationally comparable data on children, the Washington Group formed a subgroup in 2009 that is chaired by the National Statistical Office of Italy (ISTAT). UNICEF joined the subgroup in 2011.

The first main activity of the subgroup was the development of a short set of questions to reflect current thinking on child functioning for inclusion in censuses and surveys. The new module uses the ICF-CY as the conceptual framework and relies on a functional approach to measuring disability.

The Washington Group/UNICEF Module on Child Functioning, finalized in 2016, covers children between 2 and 17 years of age and assesses functional difficulties in different domains including hearing, vision, communication/comprehension, learning, mobility and emotions. To better reflect the degree of functional difficulty, each area is assessed against a rating scale. The purpose is to identify the subpopulation of children who are at greater risk than other children of the same age or who are experiencing limited participation in an unaccommodating environment. The set of questions is intended for use in national household surveys and censuses"

The module is being translated into multiple languages. Supporting documentation, including a concept note, tabulation plan, templates for reporting, guidelines for interviewers and training materials are also available.

Conduct an accessibility audit in low and middle income countries

NOUVELLET, Hugues
June 2014

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This guide aims to assist professionals in conducting an accessibility audit, and is aimed at Handicap International professionals who have responsibility for developing, implementing or analysing accessibility activities. Within the framework of inclusive local development, an accessibility audit is a complex, substantial and technical process to implement involving a large number of different stakeholders, increase time preparation and technical specialised skills for making recommendations to remove barriers. An accessibility audit is a participatory democracy exercise which can be used as the basis to form relationships between stakeholders in a municipality accessibility commission or even a municipality commission for inclusive development, who will have responsibility for suggesting, studying, organising and implementing actions to improve accessibility

The global status report on road safety 2013 : supporting a decade of action

WORLD HEALTH ORGANIZATION (WHO)
2013

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"This report presents information on road safety from 182 countries, accounting for almost 99% of the world’s population. The report indicates that worldwide the total number of road traffic deaths remains unacceptably high at 1.24 million per year. Only 28 countries, covering 7% of the world’s population, have comprehensive road safety laws on five key risk factors: drinking and driving, speeding, and failing to use motorcycle helmets, seat-belts, and child restraints. This report serves as a baseline for the Decade of Action for Road Safety 2011-2020, declared by the UN General Assembly. This is the second in a Global status report series"

Perceptions and practice : an anthology of impact assessment experiences

SAYCE, Kay
NORRISH, Patricia
2006

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This book presents eleven case studies of impact assessment in information and communication projects such as CATIA, Reflect's ICT projects in India, Tearfund's Footsteps project, Bernard van Leer Foundation's Effectiveness Initiative and others. Each case study begins with a summary of the study, followed by first-hand accounts of the key people involved in each assessment. The central issues raised by the studies include learning and accountability, attribution, context, communication, donor issues, resources, and planning. The case studies are bracketted by sensitive and analytical introductory and concluding chapters, which synthesize the practitioners' voices from the case studies, contextualise them in wider debates in development impact assessment, evaluation and learning

Framework for the assessment of ICT pilot projects : beyond monitoring and evaluation to applied research

BATCHELOR, S
NORRISH, P
2005

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This publication is aims to help all stakeholders in ICT pilot projects to gather the rigorous evidence needed to make forward looking judgments and decisions about ICT for development projects. It explores both the need of pilot projects to implement a Monitoring and Evaluation (M&E) system that will ensure the pilot fulfils its developmental purpose for its clients and beneficiaries, and the need of pilot projects to put in place evidence based research for proof of concept (how the pilot could contribute to development priorities and how it might be taken to scale from a forward looking perspective). It then presents steps that a project manager should undertake to ensure an effective evaluation process

Prehospital trauma care systems

SASSER, Scott
et al
2005

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This manual provides guidance for policymakers on the issue of prehospital trauma care systems. The main areas covered include the organisation of the prehospital trauma care system, capacity development, data collection, transportation and communication, as well as ethical and legal considerations

Low cost access and connectivity : local solutions

UN ICT TASK FORCE
2004

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This publication, a UN ICT Task Force Working Group Paper, brings together case studies of local initiatives which highlight innovation in meeting the information and communication needs in developing countries. Seven papers explore connectivity and access issues in different countries. Papers on Benin and Cameroon are in French

The wireless internet opportunity for developing countries

WIRELESS INTERNET INSTITUTE
Ed
November 2003

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The expansion and transfer of information and communication technology is crucial to the economic growth of developing countries. Connectivity through the Internet, in particular, is essential in a global and increasingly expanding knowledge economy, but it is also important for the improvement of national services and government (e-health, e-education, e-government). This book focuses on Internet technologies and opportunities and argues that for resource-constrained countries the deployment of broadband wireless Internet may be the only viable and the most cost/effective option. Chapters address technology, regulatory issues, vendor resources, and country guidelines. The second part of the book contains 12 case studies, covering a broad range of areas, from sustainability to education, remote regions, WISPs, shared access, adaptive technologies, and rebuilding nations, and includes useful lists of key things to remember

Learning to share learning : an exploration of methods to improve and share learning

CHETLEY, Andrew
VINCENT, Robin
March 2003

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This is a report, commissioned by the UK Commission for Health Improvement (CHI) in March 2003, which provides a literature review looking at the sharing of learning in different sectors. A key aim of CHI’s approach is to encourage NHS organisations to embed learning in their work to help them improve their practice. The report draws on studies in the fields of education, psychology, organisational learning, personal learning, and participatory approaches to explore understanding of good learning practice. It includes more than 15 case studies that illustrate methodologies and approaches used to share learning in the business, public, and voluntary sectors, paying particular attention to the types of processes that encourage engagement with diverse communities of interest or multiple stakeholders

Communication and natural resource management : experience/theory

FEEK, Warren
MORRIS, Chris
et al
2003

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This book has been written as a tool for people involved or interested in communication and natural resource management who seek a better understanding of how different theories and strategic change principles relate to actual practise. It relates a variety of theories and change principles in simplified, almost schematic form, to a series of real initiatives in the field through interactive 'experiences'. Each 'experience' is organised around a theme, a learning objective, a description of an actual natural resource management and communication initiative, and one or two theoretical lenses through which to analyse the initiative. The idea is not to 'discover' the right approach but rather to create an interactive space that enables you to reflect on what might work in your own context and also on how different contexts may require different approaches, principles and theoretical frameworks. People working in development fields other than natural resource management will also find this book very useful

Measuring and monitoring the information and knowledge societies : a statistical challenge

UNITED NATIONS EDUCATIONAL, SCIENTIFIC AND CULTURAL ORGANIZATION (UNESCO). Institute for Statistics
2003

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The focus of this report is on data systems and measurement issues with regard to ICT, including aspects of data availability, international comparability and quality, as well as content. The overall aim is to support the development of national, regional and international data systems and indicators that are comprehensive, policy relevant and reliable for the proper understanding, monitoring and development of a sustainable and equitable information/knowledge society. The first part of this report includes a stocktaking of selected global ICT data from a variety of sources. This is followed by a discussion of the limitations of the existing data as well as barriers and problems that might be encountered in collecting of such data. The final section of the report discusses what data might be of value to collect in the future. The report concludes with a series of recommendations

The one to watch : radio, new ICTs and interactivity

GIRARD, Bruce
Ed
2003

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This book presents examples of converging radio and new ICTs for development. The radio/telecommunications combination is helping keep communities together despite the distances imposed by migration. The book argues that radio will have even greater significance and value in years to come. It is split into five sections; concepts and context, gateways, networks, communication with migrants and rural radio. It features case studies where methods have been tried and proven

Revisiting the "magic box" : case studies in local appropriation of information and communication technologies (ICTs)

BATCHELOR, Simon
O’FARRELL, Clare
2003

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This book looks at the way communities and groups in developing countries are appropriating information and communication technologies (ICTs) to address their needs. It finds that ICTs are being integrated into wider community-based activities and adapted to fit different contexts. It follows on from the paper "Discovering the Magic Box". It finds that there are still few examples of community-driven and locally appropriated ICT initiatives and an absence of standards or guidelines to evaluate ICT-based projects. The book includes some analytical frameworks and indicators to identify good practice and evidence of impact A significant development has been in the growth of telecommunications, in particular mobile phones, that are relatively cheap and powerful tools for poor communities, even in remote areas. The book concludes that the power of oral communication through telephones and radio cannot be underestimated. The book proposes that the main challenge is to adapt the new, usually computer-based ICTs to the needs of poor, predominantly oral-based communities so that they can be appropriated effectively and quickly

Health, HIV/AIDS and ICT : a needs assessment | The digital pulse

DS BATESON CONSULTING
May 2002

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This information for this report was derived from a survey intended to get a sense of what a health-focused audience felt were the issues in relation to the promotion of ICT. The initiative for the survey stemmed from Action Point 7 of the G8's Digital Opportunity Task Force (DOT Force). Surveys were distributed by email and resulted in 37 (of 120) responses, the majority of which came from African organisations. The most important finding was that respondents believed in the necessity of focusing on the information needs of, and the communication channels among, individuals before considering the the supporting technology. Human processes were stressed as more important, and ICTs initiatives should support those processes

The 10/90 report on health research 2001-2002

GLOBAL FORUM FOR HEALTH RESEARCH
2002

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Describes the relationships between health & health research, development, poverty alleviation and global security. Explores the idea of health research governance, and recent initiatives in this area. Reviews progress made in the field of priority-setting methodologies, including the 'combined approach matrix'. Gives overview of research priority areas, summarizes public and private investment in health research. Reviews efforts to build networks and partnerships in some priority areas

ICTs and poverty : a literature review

ADEYA, Catherine Nyaki
2002

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This literature review explores the concepts of ICTs and poverty, and their implications on development. It is divided into the following sections: Section 2 examines the concepts of poverty and ICTs, as well as some related issues, while the next section evaluates the relationship between ICTs and poverty in some detail; Section 4 then presents some case study literature on ICTs and poverty. This section is followed by an assessment of literature on ICTs and poverty reduction from the perspective of development in Section 5. The focus of Section 6 is ICTs and a selection of thematic areas that include agriculture, culture, education, health and gender. Section 7 has some concluding remarks and the last section gives recommendations for further research

Managing knowledge in health services

BOOTH, Andrew
WALTON, Graham
2000

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This book examines the role of information management in health care. It is not specifically about developing countries, but parts may be relevant to evolving health care systems and information services in development. Part 1 looks at the context within which health care is delivered and examines the different users who have access to the knowledge base; Part 2 outlines the principles underlying the way health information resources and services are organized and managed; and Part 3 discusses the skills required to use the knowledge base effectively. Within this structure, individual chapters cover issues of particular relevance, such as marketing the information service, training the users, sources of health knowledge and searching the knowledge base

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