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Investing in knowledge : ECDPM experiences, 1994-2000

BALLANTYNE, Peter
November 2000

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New information and communication technologies (ICTs) are changing the way our organisations work. In response, organisations are devising new, collaborative, strategies to manage information and share knowledge. This paper illustrates how ECDPM, a small foundation, has sought to achieve its information and communication goals

Information and knowledge management : challenges for capacity builders

BALLANTYNE, Peter
LABELLE, Richard
RUDGARD, Stephen
July 2000

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This paper explores ways to improve information capacity building activities in developing countries. Focusing on the capacity building process, it presents some principles and key questions for actors in this area. It concludes with a call for capacity builders to invest more in knowledge sharing as a way to improve the relevance of their efforts

Working with the media in conflicts and other emergencies

DEPARTMENT FOR INTERNATIONAL DEVELOPMENT (DFID)
2000

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A guide written primarily for DFID staff, highlighting the benefits, challenges and options when considering funding media/communications interventions. Includes sections on when to support such initiatives; what types of assistance to provide media organisations; how to appraise and monitor media interventions. Also supplies intervention frameworks to assist in identifying relevant interventions; advice on supporting balanced, responsible reporting; case studies; lists of relevant organisations, contacts within DFID, and further reading

Managing knowledge in health services

BOOTH, Andrew
WALTON, Graham
2000

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This book examines the role of information management in health care. It is not specifically about developing countries, but parts may be relevant to evolving health care systems and information services in development. Part 1 looks at the context within which health care is delivered and examines the different users who have access to the knowledge base; Part 2 outlines the principles underlying the way health information resources and services are organized and managed; and Part 3 discusses the skills required to use the knowledge base effectively. Within this structure, individual chapters cover issues of particular relevance, such as marketing the information service, training the users, sources of health knowledge and searching the knowledge base

Assessing community telecentres : guidelines for researchers

WHYTE, Anne
2000

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This guidebook will assist researchers as they assess and evaluate the role and impact of community telecentres. It provides an introduction to some of the key research issues, a framework for telecentre evaluation, and an impetus for research teams to share ideas, instruments, and methods. Assessing Community Telecentres will interest researchers, practitioners, and academics in information science, communications, international development, and evaluation, including telecentre operators, telecentre managers, and community leaders. [Publisher's abstract]

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