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What really matters : a guide to person-centered excellence|Application for services for people with mental illness

THE COUNCIL ON QUALITY AND LEADERSHIP (CQL)
2010

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"This guide promotes quality improvement in behavioral health services and supports. These best practices and the resulting quality improvement initiatives can be applied across the range of supports and services for people with mental illness...This manual has eight main sections and each section contains a key factor with its success indicators. We use the term ‘factor’ to refer to the main area: for example, Person-centered Planning. Likewise, each factor has a number of ‘success indicators’ that describe critical aspects of the factor. For each success indicator there are three parts: a statement of the indicator; a brief explanation of the meaning behind this indicator; a description of how organizations apply this indicator in practice"

Learning leadership development from African cultures : a personal perspective

MALUNGA, Chiku
September 2006

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This PraxisNote supports the notion that effective leadership development strategies in Africa should be rooted in the rich cultural heritage and indigenous social practices. Crucially, the paper adopts an 'ubuntu' perspective, a world-view built around five interrelated principles: sharing and collective ownership of opportunities, responsibilities and challenges; the importance of people and relationships over things; participatory decision making and leadership; patriotism; and reconciliation as a goal of conflict management. The Note looks in some detail at the implications for leadership development of these principles and briefly discusses lessons learned

Planning for disaster

SMITH, L Murphy
June 1994

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"The string of natural and man-made disasters that had recently devastated US businesses underscores the importance of disaster recovery planning (DRP). In addition to a general emergency plan, companies must also have computer contingency plans to protect critical information from loss, destruction, theft and other risks. An effective DRP should provide for the recovery of vital records, alternative telecommunication systems, evacuation of disabled employees, housing arrangements for the recovery team, food service and alternate sources of supplies. A computer contingency plan, on the other hand, should have emergency, back-up, recovery, test and maintenance plans. Adequate computer contingency planning should help firms to quickly regain their capabilities to process information and get back in business"

The CPA Journal Online

Business continuity & disaster preparedness plan

MUNICIPALITY OF ANCHORAGE OFFICE OF EMERGENCY MANAGEMENT

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"How quickly your company gets back to business after an earthquake, fire or flood often depends on the emergency planning you do today. Though each situation is unique, any organization can be better prepared if it plans carefully, puts emergency procedures in place, and practices for all kinds of emergencies. This planning document outlines common sense measures you can take to start getting ready and provides practical information to help you plan for your company’s future. A commitment to planning will help support your employees, your clients, the community, and the local economy. It also protects your business investment and gives your company a better chance for survival"

Planning for business continuity after a disaster

INTERNAL REVENUE SERVICE (IRS) UNITED STATES DEPARTMENT OF THE TREASURY

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In this video the IRS provide advice on steps that organisations can take to plan for disasters in a way that protects the business and maximises the possibility of a fast recovery

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