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Using client satisfaction data for quality improvement in the health services in Peru : quality assurance case study

SANTILLAN, D
2000

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This case study looks at how a clinic used a series of quality improvement tools to analyse client satisfaction. These tools included flow charts, fish bone diagrammes, tables, brainstorming and decision matrices. Using two different quality improvement methods, the clinic's utilisation rates and client satisfaction improved. The case study shows how collecting and using client satisfaction data is an important way of bringing clients' voices into the quality improvement process

Reproductive health during conflict and displacement : a guide for programme managers

WORLD HEALTH ORGANIZATION (WHO). Department of Reproductive Health and Research
2000

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This guide outlines the impact of conflict and displacement on the provision of reproductive health services and sets out a strategy to lessen the plight of individuals and communities in emergency situations. It provides tools for the assessment of needs and monitoring of reproductive health both in refugee and displacement settings and in protracted low-grade conflicts. It also addresses the reproductive health needs of the post-conflict period and looks at ways to respond to the gender-based, sexual violence. This guide is intended for health programme managers, medical coordinators, donors and NGOs, trainers and managers of social services

Gender and HIV/AIDS : taking stock of research and programmes

JOINT UNITED NATIONS PROGRAMME ON HIV/AIDS (UNAIDS)
1999

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Discusses public health and social science research on risk and vulnerability as applied to both men and women (in terms of prevention, care and support). Examines current programming priorities in public health and development for gender and HIV, highlights trends and issues, and identifies challenges and gaps

Sexual behaviour in a fishing community on Lake Victoria, Uganda

PICKERING, H
et al
April 1997

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This study describes the sexual behaviour of men and women in a fishing village on the shores of Lake Victoria in South West Uganda. The village is near a well known trading town truck stop on the main trans Africa highway with a high recorded prevalence of HIV infection. These data show a very high rate of sexual mixing within the village but little contact with people from outside. This suggests that all sexually active men and women in the village are at high risk of STDs including HIV. There is currently no formal health care available in the village. Such communities should be targeted in future STD control programmes

Human resources for health dossier

JOHNSON, David
BRINCKLOW, Kate
Ed

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A dynamic guide to the issue of human resources for health. Increasingly, developing countries are scaling up their efforts to contain HIV/AIDS, expanding access to ARV treatment. And yet, there is not sufficient commitment to provide the necessary medical personnel and health expertise. This online dossier discusses a number of key issues relating to human resources, providing links to full text documents and references. Topics include: strengthening capacity, financial and non-financial incentives, migration, nursing, planning, gender, skills, absenteeism, dual working, HIV/AIDS, public health, Millennium Development Goals

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