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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Towards inclusion. A guide for organisations and practitioners

VAN EK, Vera
SCHOT, Sander
November 2017

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Inclusive development is about creating societies that value and enfranchise all marginalised groups. It is often not difficult to open up development projects to persons from these marginalised groups. But it does take time before organisations are willing and able to fully commit to inclusion.

Towards Inclusion aims to support organisations who wish to commit to an inclusive approach. It establishes the rationale for inclusion and provides technical advice and tools for putting theory into practice. It is intended to be used as a reference during organisational development, as well as a tool to support good practice in implementation.

If you are looking to support a (development) organisation in the process of becoming an inclusive organisation, then Towards Inclusion is for you

This guide consists of three parts. The first part guides the reader through the process of assessing whether or not the organization is ready to change towards becoming a more inclusive organization. The second part introduces the ACAP framework, which sets up a way of approaching inclusion via focus on the areas: Access, Communication, Attitude and Participation. It then demonstrates how the framework can be applied to projects and programmes. The third part provides guidelines for the people who will guide organizations through the process of change towards becoming inclusive of persons from marginalized groups

Learning from capacity building practice : adapting the 'Most Significant Change' (MSC) approach to evaluate capacity building provision by CABUNGO in Malawi

WRIGLEY, Rebecca
December 2006

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This paper presents the findings of an evaluation initiative of the capacity building services provided by CABUNGO, a local capacity building support provider in Malawi. Using the Most Significant Change approach - a story-based, qualitative and participatory methodology - this pilot exercise attempted to capture the changes resulting from capacity building and to enhance the learning and performance of CABUNGO. Organisational capacity development activities facilitated shifts in knowledge and practices but also in relationships and power dynamics. The paper also highlights advantages and constraints of the MSC approach

Tools for knowledge and learning : a guide for development and humanitarian organisations

RAMALINGAM, Ben
July 2006

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This toolkit brings together approaches and techniques aimed at supporting the learning and knowledge management of humanitarian organisations, to enhance the efficiency and effectiveness of their work. It provides a comprehensive overview of 30 tools and techniques, divided into five categories: i) strategy development; ii) management techniques; iii) collaboration mechanisms; iv) knowledge sharing and learning processes; and v) knowledge capture and storage. This guide is primarily aimed at staff working in development organisations

Knowledge management and organisational learning development : KM4Dev workshop background paper

PASTEUR, Kath
PETTIT, Jethro
SCHAGEN, Boudy van
2006

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This paper presents an overview of the theory and practice of knowledge management and organisational learning and their application to development. It suggests that a new generation of ideas on this theme is emerging, where values are made explicit and reflected upon, and learning processes are 'more client oriented, demand led, and requiring concerted effort to engagement on level platforms. In addition it implies mutual engagement in a systemic whole, reaching beyond organisational boundaries'

A tool for sharing internal best practices

D'ADAMO, Margaret
KOLS, Adrienne
Eds
2005

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This publication is aimed at organisations willing to develop and implement effective mechanisms for strengthening organisational learning and sharing good practices internally. Includes a step-by-step process to help identify success stories, validate and document best practices, develop a strategic plan and adapt and apply best practices. It also presents three case studies of organisations that have attempted to share best practices, highlighting lessons learnt, problems encountered, and achievements. Includes a list of useful resources

Information management strategy formation in northern development NGOs

SCHUEBER, Michael
2003

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This research explores how information management (IM) strategies are formed in northern NGOs (NNGOs). It considers three relevant bodies of theory (information management, NGO management, strategy formation), and for a practical perspective, IM strategy formation in the Swiss NGO Helvetas. The analysis explores the cause-effect relationship of IM strategy formation and organisational culture and eventually draws attention to seven conceptual tensions that seem to influence IM strategy formation as well as to reflect the status of the organisation. Finally, it introduces a model that could be developed into a framework for guiding NNGOs in their processes of transformation

Bridging research and policy : an annotated bibliography

HOVLAND, Ingie
DE VIBE, Maja
YOUNG, John
2002

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An extensive annotated bibliography of 100 documents relevant to 'bridging research and policy'. Mainstream literature is supplemented with alternative viewpoints. The bibliography has been divided into three key themes ('bridging research and policy: the political context', 'the actors: networks, organisations, individuals', 'the message and the media'), including 'new' subject areas that may be useful (eg social psychology, media studies, marketing and communication). The entries are listed alphabetically by author, and then cross-indexed by theme, and by academic discipline

NGO manager : management tools and information for nonprofits worldwide

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The NGO Manager website provides a selection of management tools and key articles which are available on the internet free of charge. The NGO Manager E-Library contains links to more than 300 commented publications. Covers all aspects of programme and NGO management, including organisational development, performance management, financial management, human resources, communication and marketing

Building a better response

INTERNATIONAL MEDICAL CORPS
CONCERN WORLDWIDE
HARVARD HUMANITARIAN INITIATIVE

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This project aims to enhance the capacity of national and international NGO workers and other humanitarian actors to engage with the international humanitarian coordination system in a manner that improves overall coordination and responds to the needs of crisis-affected populations. The program website features capacity strengthening tools including e-learning and in-person workshops that were developed through a consultative approach and related resources. The e-learning courses are self-paced e-certificate course that can be accessed by logging in and signing up in a different languages

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