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Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

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This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Saving lives and leaving no one behind - The Gaibandha Model for disability-inclusive disaster risk reduction

ROTHE, Manuel
BROWN, David
NEUSCHAFER, Oliver
October 2018

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"The Gaibandha Model" good practices guide outlines a framework for successful disability-inclusive disaster risk reduction programming. It is based on the experience of CBM and its partners in implementing community-based disaster risk reduction programs in some of the most flood-affected communities in Bangladesh. The model puts people with disabilities at the center of disaster risk reduction. They are the agents for change, working with the community to improve local systems of disaster prevention, preparedness and response to become more accessible and inclusive.

Multi-purpose cash and sectoral outcomes: a review of evidence and learning

HARVEY, Paul
PAVANELLO, Sara
et al
May 2018

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This report provides a summary of key findings of multi-purpose cash investments in multiple sectors. 

Growing attention to multi-purpose cash offers an exciting opportunity to redress a long-standing shortcoming of humanitarian response. There is a need to better understand and respond to crisis-affected people in a more holistic and coherent way, going beyond sectors to bring the emphasis back to how people live and perceive and prioritize their needs. Multi-purpose cash opens up possibilities for enhanced collaboration among technical sectors and between cash and sector experts. Sectoral expertise should be more adequately represented in multi-sectoral assessments, design, implementation and monitoring of multi-purpose cash.

Good practice guide: embedding inclusion of older people and people with disabilities in humanitarian policy and practice Lessons learnt from the ADCAP programme

AKERKAR, Supriya
BHARDWAJ, Rhea
2018

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This guide shares good practices and challenges that have emerged through the experience of the Age and Disability Capacity Programme (ADCAP) implementing partners, in embedding inclusion of older people and people with disabilities within their humanitarian policies and practices. All mainstream and specialist organisations engaged in humanitarian responses can learn and benefit from this experience. This guide complements the ‘Humanitarian inclusion standards for older people and people with disabilities’ (see Appendix 4), by documenting practices that will help humanitarian organisations to systematically include older people and people with disabilities.

Nine change themes that reflect successful inclusion practices emerging from the ADCAP experience are presented. Each theme includes analysis — using examples of action from ADCAP implementing organisations, a set of good practice action points, and case studies detailing how change was brought about in different implementing organisations

Human Rights

www.macao-tz.org
December 2014

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Malezi AIDS Care Awareness Organization (MACAO) is a non-profit organization reaching out to neglected Indigenous people in Ngorongoro District, Arusha Region of Northern Tanzania.  Macao founded in 2003, Macao is a humanitarian organization that provides assistance to approximately 200,000 Indigenous Maasai community in Ngorongoro district for addressing needs of water and sanitation, food security, health Care Research, Education, Research environment, Maasai Traditional Research, Human Rights and sustainable economic development by strengthening their livelihoods.  In addition to responding to major relief situations, MACAO focuses on long-term community development through over 4 Area Development Project. We welcome the donors and volunteers to join us in this programs, we are wolking in ruro villages.

Count me in - Include people with disabilities in development projects | A practical guide for organisations in the North and South

BRUIJN, Paulien
et al
November 2012

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"People with disabilities are often amongst the poorest in the developing world. Yet they are usually left out of development projects. This is not because of ill-will. Development organisations simply do not know how to include them. This book offers suggestions based on the experience of organisations that participated in a two-year learning programme. It is full of useful tips on how to launch inclusive programmes and projects, how to prepare your staff for working with people with disabilities and how to adapt your organisational processes and systems"

Available in Braille, high resolution, low resolution and word formats.
Available in Portuguese: "Inclusão de pessoas com deficiência nos projectos de desenvolvimento: Um guia prático para organizações do Norte e do Sul".
Available in French: "Tiens compte de moi - L'inclusion de personnes en situation de handicap dans les projets de développement"
Available in Spanish: "Cuenta conmigo - Incluir a las personas con discapacidad en los proyectos de desarrollo"

Capturing change in women’s realities : a critical overview of current monitoring and evaluation frameworks and approaches

BATLIWALA, Srilatha
PITTMAN, Alexandra
December 2010

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"This document provides a critique of current M[onitoring] &E[valuation] frameworks and approaches as experienced by women’s organizations and movements worldwide along with an analysis of a large number of M&E frameworks and tools. Part I of this document provides a broad overview of common challenges with monitoring and evaluation (M&E) and identifies feminist practices for engaging in M&E to strengthen organizational learning and more readily capture the complex changes that women’s empowerment and gender equality work seek. Part II offers an analysis of a large number of M&E frameworks and tools, along with some of their strengths and weaknesses in assessing women’s rights and gender equality processes and impacts"

SSR : supporting social roles|A second bottom line for services to people with developmental disabilities

O’BRIEN, John
July 2010

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This manual explores supporting social roles (SSR) and presents a way for an organization to identify what it is accomplishing by describing the social roles played by the people it supports. The manual outlines SSR as an appreciative process focused on organizational learning and builds on what is already working. Worksheets are provided to describe the roles, supports and lessons in each category

Gender and disability toolbox

DISABLED PEOPLES ORGANISATIONS DENMARK (DPOD)
2010

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"The overall aim of this Gender and Disability Toolbox is to help DPOD member organisations and their Southern partners to mainstream the gender dimension." The toolbox is divided into the following three sections: Section I Relationship between Gender and Disability; Section II Gender-Sensitive Project Preparation; Section III Organisational Development from a Gender Perspective. The sections contain detailed introductory information, case studies, project planning tools, annotated gender-sensitivity guides and lists of related references. This resource would be useful to people interested in gender and disability issues

Learning leadership development from African cultures : a personal perspective

MALUNGA, Chiku
September 2006

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This PraxisNote supports the notion that effective leadership development strategies in Africa should be rooted in the rich cultural heritage and indigenous social practices. Crucially, the paper adopts an 'ubuntu' perspective, a world-view built around five interrelated principles: sharing and collective ownership of opportunities, responsibilities and challenges; the importance of people and relationships over things; participatory decision making and leadership; patriotism; and reconciliation as a goal of conflict management. The Note looks in some detail at the implications for leadership development of these principles and briefly discusses lessons learned

Child-safe organisations : training toolkit|A practical child protection resource for grassroots organisations

KING, Sinart
et al
July 2006

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This publication intends to address the need of many local organisations working with children to develop effective safeguards that protect children, and to make these standards a practical reality for staff, volunteers and partners. More specifically, the toolkit provides a framework for training of local and grassroots organisations on child protection. The training programme, set forth in the three modules, has been tested and revised with more than 30 local organisations working with children in Thailand. The modules cover the following areas: awareness raising; organisations' contact with children and how best to deal with child protection issues; and what organisations can do to improve their child protection status. The modules contain training notes for facilitators, exercises, evaluation forms and slide show handouts. This is a very comprehensive and accessible resource, to be used in the training of staff and volunteers and in the development of organisations' child protection policy

Disability issues in East Asia : review and ways forward

TAKAMINE, Yutaka
May 2004

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This paper provides "the World Bank’s East Asia and Pacific region with information and insights necessary for improving a focus on disability in its activities. There are two major parts to this paper. The first part reviews disability related issues in the region by describing (1) the prevalence of disability and related issues; (2) major issues and challenges confronting persons with disabilities; and (3) good practices, innovative approaches, and effective organizations in the region working to meet the needs of persons with disabilities. The second part reviews the Bank’s regional level activities through examining project portfolios and AAA products, as well as through interviews with Sector managers and staff members. Based on this review, the paper recommends ways to include disability issues at the regional and sector levels"

Tackling HIV/AIDS and poverty in Africa : report of the Young Women and Leadership Institute

WILSON, Shamillah
February 2004

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In July 2003, 35 young women, mostly from Africa, met to to address the two most pressing concerns in the region: HIV/AIDS and poverty. This 'institute' was geared towards leadership development so as to build a cadre of young women who are better able to tackle the root causes of these issues. The theme itself also draws on the other themes such as: feminist organisational development and women’s rights and economic change

Management of self-help organisations of people with disabilities

UNITED NATIONS
1997

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This publication is based on the discussions, information and experiences shared by the participants of a series of workshops on the management of self-help organisations of people with disabilities organized by ESCAP. The publication outlines common management issues affecting self-help organisations in Asia and the Pacific. It presents a range of approaches that can serve as a useful reference for strengthening self-help organisations of people with disabilities

Review of the present situation in special needs education

HEGARTY, Seamus
1995

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An overall comparison between the two situations - 1986 and 1993 - reported here and in the previous report allow for some guarded optimism. Most countries provided some information on policies but varied greatly in the amount of detail offered. Special educational provision is more firmly located within regular education, at school and the administrative levels, than before and has greater legislative underpinning. Within the policy statements, themselves, the most common strands related to : developing the individual's potential, integration and necessary steps for implementation. Regarding legislation, most countries did include special needs provision in the same regulatory framework as general education; the most common reason given for excluding particular children was severity of disability. Much remains to be done and there is no room for complacency. Many countries face fiscal and personnel constraints, and maintaining let alone increasing existing investment in special educational provision will not be easy. A word of caution : even where resources are not the central issue, the pressures created by the general school reforms taking place in many countries may reduce the priority given to speical educational provision. However, progress has been made, despite the many difficulties.

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