Resources search

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

KAHN, Clea
June 2020

Expand view

This guidance aims to give humanitarian actors a guidance for developing their accountability mechanisms in the context of mixed migration, with a focus on complaints and feedback mechanisms. Excellent guidance already exists on how to implement feedback and complaint mechanisms in humanitarian contexts, and this is not intended to replace or duplicate those. It should be read as a supplement, to provide additional reflection for humanitarian actors working in migration contexts.

The development of this guidance was based on a review of existing literature, including research studies, guidelines and training materials. More than 30 interviews were conducted with representatives of more than 20 organisations working in Africa, the Americas, the Middle East and Europe. Particular support was received from Start Network’s MERF member organisations.

Information management strategy formation in northern development NGOs

SCHUEBER, Michael
2003

Expand view

This research explores how information management (IM) strategies are formed in northern NGOs (NNGOs). It considers three relevant bodies of theory (information management, NGO management, strategy formation), and for a practical perspective, IM strategy formation in the Swiss NGO Helvetas. The analysis explores the cause-effect relationship of IM strategy formation and organisational culture and eventually draws attention to seven conceptual tensions that seem to influence IM strategy formation as well as to reflect the status of the organisation. Finally, it introduces a model that could be developed into a framework for guiding NNGOs in their processes of transformation

E-bulletin