Enhancing organizational performance : a toolbox for self-assessment

This guidebook presents a model for organisational self-assessment. The tools and tips both measure the impact of programmes, products, and services, and integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organisation become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organisation. Worksheets and hands-on exercises are included. This guide will be of use to organisations that are initiating a process of self-assessment, internal change, or strategic planning. It will particularly appeal to heads and staff of research organisations, university administrators, staff of research-granting agencies, and academics and professionals in organisational development and evaluation